When I called to schedule the repair service, I was transferrd 5 times and spoke with 6 service reps. Each rep was very confused by my request to get my garage door repaired. One rep actually told me that Sears doesn't repair garage doors. I had to tell her that Sears installed the door. When I finally found a rep who could schedule my service, it took one week for the appointment.
They sent Doug Fussell out to my house on the day after Christmas! I had only called them three days before! Doug was a premier technician, very thorough and very efficient. I expected him to take two days, since he was replacing two doors and adding openers on each door. He only took the daylight hours of one day! I could not believe how fast he was! In addition, he thoroughly taught me how to use the remote openers. I highly recommend them to anyone!
Here is an odd problem that I cannot figure out. I am handy with electrical stuff, but this one has me stumped. My small kitchen appliances all work on a single circuit, with 5 outlets. One of those outlets has a 20Amp breaker built into it with a test and resent button (I never understood what the test button is for). I only have a toaster, a floor lamp and occasionally a coffee grinder plugged into the circuit. Suddenly, none of the outlets work. Nothing new, no new appliances, the whole circuit went dead. I noticed when I trigger the reset button, there is an immediate click and it goes out again. I have tripped and reset the main breaker on the circuit board in the garage, nothing. Power gets to the outlet, but it doesn't work and there is no electricity in any of the 5. I un plugged everything. Reset the breaker on the outlet. It clicked again immediately, still no electricity. I changed out the outlet, with a new one with breaker built in which I bought today at Home Depot. Same problem. I tested for electricity, the outlet with the built in breaker receives 120v electricity coming in, but it always seems to be shorted out and does not send it out. I assume that all of the 5 outlets are connected inline, so thinking that if I went one by one, I'd be able to find a short. I opened all of the boxes, checked everything and all looks clean, new, no problems. I completely disconnected the two outlets that are closest to the main one with thereset button and nothing.Help
The Quick-Release Key guarantees garage access anytime providing The Quick-Release Key guarantees garage access anytime providing exterior manual operation of any brand of garage door opener. It allows garage access during power outages and other opener failures. Compatible with a wide range of metal or wood garage doors this convenient option is ideal for vaulted garages with no ...  More + Product Details Close
Customer Satisfaction is our #1 priority. Above all, we take pride in providing a quick response time and aim to deliver a quality and cost-effective resolution to our customer's garage door repair needs be it morning, afternoon, or evening, 7 days a week. Our goal is to repair your garage doors and openers the same day so you can get back to your busy schedule.
The tech that serviced your door must not understand simple mechanics. The tracks do not move, so they do not need to be lubricated. All that does is make a mess. The rollers and hinges DO move, so it is logical to lubricate them, at the hinge barrel or pivot point, and in the little area near the stem of the rollers where you can see the bearings. Adding a bit of lube to the torsion spring also cuts down on the friction between the coils and makes the spring glide easier. However, too much will make it spritz out lube as the door opens and closes, and that it less than desirable. Same thing for pulleys on an extension spring door.
Containment cables. When old extension springs break, the springs and cables become heavy whips that damage cars and even injure people. To solve the whipping problem, manufacturers now offer containment cables that run through the center of side-mounted extension springs. If you have extension springs and don’t plan to replace your door, make sure the springs have these containment cables, or have a professional install them.
Automatic doors require not only the installation of a heavy door, but the motor and cables as well. Automatic doors are much more common now because of their convenience, but in a case such as the heavy wood door, they are a necessity. A strong motor is required to pull up a heavy door. However, automatic doors are not without their faults -- they quickly become a manual door when the power goes out.
Technician gave me a window of 1-4pm, I called at 330 to see if he was on his way. He told me he would be there at 4pm, reason being was because of the amount of work orders he had that day. He was also by himself, had no helper. I was very satisfied that he was able to repair my garage door. He was very professional considering he showed up on a Friday afternoon on a 100 degree day. Thanks again

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